MyEmpire Responsible Gaming

At MyEmpire Casino, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our commitment to responsible gaming is central to everything we do as an operator. We provide a range of tools, resources, and safeguards to help you maintain control over your gambling activity and ensure your experience at MyEmpire Casino remains safe, fun, and within your personal limits.

Our Approach to Safer Gambling

Here at MyEmpire, we take our duty of care seriously. We operate under the Anjouan Gaming Authority licence (ALSI-202411077-FI2) and are fully committed to upholding the highest standards of player protection. We understand that while the vast majority of our players enjoy gambling responsibly, some individuals may experience difficulties. Our platform is designed with safeguards that put your wellbeing first — from account creation through to every session you play at our online MyEmpire casino.

Responsible gaming at MyEmpire is not just a compliance requirement — it is a genuine commitment. We actively encourage all players to use the tools available to them, to be honest with themselves about their gambling habits, and to reach out to us or external support organisations whenever needed.

Who We Protect

Age Verification

We strictly prohibit gambling by anyone under the age of 18. All customers registering at MyEmpire Casino must verify their age as part of our identity verification process. We may request documentation at any point during your use of our services to confirm that you meet the minimum age requirement. If we have reason to suspect that a player is underage, we will suspend the account immediately and conduct a full review before any further access is granted.

Protecting Vulnerable Players

We recognise that gambling problems can affect anyone, regardless of background or experience. At My Empire Casino, we train our support team to identify signs of problem gambling and to respond with empathy and appropriate action. If our team identifies behaviour that suggests you may be experiencing difficulties, we reserve the right to reach out proactively, apply limits, or restrict access to our services for your protection.

Player Tools and Controls

We provide a comprehensive set of responsible gaming tools directly within your My Empire account. These tools are available to all players and can be activated at any time by contacting our support team at support@myempire.com or via our 24/7 live chat.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to ensure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately. If you wish to increase a limit, we apply a mandatory cooling-off period before any increase becomes active, giving you time to reconsider.

Session Time Limits

We encourage you to set session time limits so that you are always aware of how long you have been playing. Our MyEmpire platform can send you reminders and alerts to help you keep track of time spent on our site.

Loss Limits

You may set a cap on the amount you are willing to lose within a given timeframe. This tool is designed to help you stay within your means and prevent chasing losses — one of the most common warning signs of problem gambling.

Reality Checks

We can set up periodic reality check notifications that appear during your gameplay session. These reminders display information about how long you have been playing and how much you have wagered, helping you make informed decisions at My Empire online casino.

Self-Exclusion

If you feel that you need a complete break from gambling, we offer self-exclusion options. You can request a temporary cooling-off period or a longer-term self-exclusion, during which your account will be fully suspended and you will not be able to access the MyEmpire casino app or any other part of our platform. Self-exclusion can be requested for periods ranging from a few days to permanent closure. To initiate self-exclusion, please contact us at support@myempire.com or complaints@myempire.com.

Once a self-exclusion is in place at My Empire, we will make every reasonable effort to ensure that you do not receive promotional materials from us during this period. Please note that if you have accounts with other operators, you will need to contact them separately.

Recognising Problem Gambling

We want to help you recognise the warning signs of problem gambling before they escalate. At MyEmpire, we encourage all players to ask themselves the following questions honestly:

Do you gamble with money needed for essential expenses such as rent, food, or bills?
Do you find yourself gambling for longer than you intended?
Do you feel anxious, irritable, or restless when you are not gambling?
Have you tried to stop gambling and found it difficult to do so?
Do you chase your losses by continuing to gamble after losing money?
Has gambling caused conflict in your relationships, work, or personal life?
Do you hide your gambling activity from friends or family?
Do you borrow money or sell possessions to fund your gambling?

If you answered yes to one or more of these questions, we strongly encourage you to make use of our responsible gaming tools and to seek support from one of the organisations listed below. Please do not hesitate to contact our team at MyEmpire — we are here to help, not to judge.

Support Organisations

Here at MyEmpire Casino, we work alongside and recommend a number of independent organisations that provide free, confidential support to those affected by problem gambling:

GamCare — www.gamcare.org.uk — Offers advice, support, and free counselling for anyone affected by problem gambling.
Gamblers Anonymous — www.gamblersanonymous.org — A peer support fellowship for those struggling with gambling addiction.
BeGambleAware — www.begambleaware.org — Provides information and resources to help people make informed gambling decisions.
Gordon Moody Association — www.gordonmoody.org.uk — Offers residential treatment for people with severe gambling problems.
National Problem Gambling Helpline — A free, confidential helpline available in many of our target markets.

We encourage you to explore these resources if you or someone you know may be experiencing difficulties. Reaching out is a sign of strength, not weakness.

Our Ongoing Commitment

Responsible gaming at My Empire Casino is an evolving priority. We regularly review and update our player protection measures to reflect best practices and regulatory developments. Our support team, available 24/7 via live chat and email, is always ready to assist you with any concerns related to your gambling behaviour or account controls.

We are committed to creating an environment where entertainment and safety go hand in hand. If you have any questions about the tools and resources available to you, or if you simply want to talk to someone about your gambling habits, please reach out to us at support@myempire.com. At MyEmpire, you are never alone — we are here with you every step of the way.

New players are always welcome to explore our platform — you can get started quickly via the MyEmpire Casino sign up page. And if you are looking for the latest promotions, be sure to check out the MyEmpire Casino bonus offers available to our players.

Content updated: July 21, 2026